Da Vinci’s Hotel Staff continue to lead the way in customer service.
December 13, 2015
Da Vinci’s Hotel Complex is gearing up in May to celebrate the Hotel’s 12th Birthday and after 12 years of business the hotel continues to be a market leader regionally with a strong focus on customer care. The staffs at Da Vinci’s Hotel are the first hotel in Derry to have completed the World Host Programme, this program is designed to exchange their customer service skills and behaviour.
Da Vinci’s Hotel has committed itself further to ensure consistently brilliant standards by having Denise McLaughlin a senior manager at the hotel to qualify as a World Host Facilitator. Denise explains, ‘At Da Vinci’s we have an ethos to ensure that our service consistently exceeds our customer expectations and we continually strive to improve to ensure we are the best in our field. With this ethos in mind the World Host Programme was an obvious progression in relation to our staff’s development, the staff at the London 2012 Olympics have trained in this programme and it offers a dynamic new approach for companies to provide world class service throughout all departments. We have received excellent feedback from our staff and they were all enthused by its content, the training has been a great motivator to encourage our staff to be professional in the service they provide. This programme is a great stepping stone for 2013 when the eyes of the world will be on Derry and here at Da Vinci’s we are preparing our staff to be world class.’
Da Vinci’s Hotel Complex is no stranger to accolades but most recently their accommodation department has received some regional recognition, with the Housekeeping Team reaching the final of the Northern Ireland Hotel Federation Housekeeping Awards. Also Rachael Crossan from the front desk team is a finalist in the Northern Ireland Hotel Federation Receptionist Awards. The hotel has also recently announced their 2011 Employee of the Year Aimee Parsons who is part of the reception team. Natasha O’Hea, Sales & Marketing Manager at Da Vinci’s Hotel says, ‘At Da Vinci’s Hotel we try to ensure our staff feel appreciated whether it is through our employee of the month awards or rewarding those staff members that are constantly commended by customers. We were delighted to announce Aimee Parsons as our Employee of the Year for 2011, Aimee showed an enthusiasm, passion and consistently high standards throughout 2011 so although it was a hard choice she was a worthy winner of this prestigious award. It is also great that our Housekeeping Team and Rachael Crossan from our receptionist team have been recognized by the regional industry for their excellence in their field, it is these types of recognitions that build confidence in our staff and also display publically the high standards and brilliant staff we have at Da Vinci’s!’